Employment Terms: Thursday, January 22, 2009

Tact: The Ability to say and do things in the way that will not offend other people.Empathize: To see someone else's point of view and to imagine oneself in his or her situation.Etiquette: Good Maners: the rules of polite brhavior in dealing with other people.Conflict resolution: A problem - solving strategy for settling disputes.Diversity: VarietyStereotype: A oversimplified and distorted belief about a person or group without attention to individual differences.Self-directed: Responsible for choosing one's own methods for reaching a goal.Cross-functional team: A group of people from two or more departments or areas of expertise who work together toward a common business goal.Functional team: A group of people from one company department or area of expertise who work together toward a common business goal.Team Planning: A process that involves setting goals, assigning roles,and communicating regularly.Facilitator: A leader who helps a team work more smoothly by coordinating its tasks.Total quality management(TGM): A theory of managament that carefully coordinates company efforts to achieve customer satifaction and continuous product improvement; also called "Commitment to Quality."Leadership style: How a person behaves when he or she is in charge of other people.Parliamentary procedure: Strici rules of order for conducting a meeting.